Back to overview
Mobile Booking App
SUS Score: 84.5Product DesignerMobile Engineer
Aspect: UX Strategy & User Journeys
Complex offline booking, booking states and edge-cases
Analyzed connection loss errors during reservation submission. Mapped state machine for local database caching and background sync.
Key Insights / Decisions
- •Use Case: Seamless mobile reservations during low cellular signal conditions.
- •Error Prevention: Automated retry requests with offline indicator banners.
- •Success Metrics: Incomplete bookings reduced to absolute zero.
Implementation Specs
- States: Syncing, Synced, Delayed, Offline Error.
- User Stories: 8 critical reservation scenarios mapped in detail.
- Figma Interactive Mockups: Fully simulated offline interactions.